Do you understand what stakeholders really think of you?
St John’s Foundation, a long-established Bath charity, was preparing for a leadership transition.
The Leadership Team wanted insight they could trust, not guesswork or anecdotes.
They needed:
- a clear “temperature check” of reputation
- deeper understanding of stakeholder experiences
- benchmarks they could track over time
We designed a mixed-method research programme:
- light-touch quant survey
- in-depth qualitative interviews
- collaborative delivery with the internal team
This combination gave both measurable indicators and rich real-world perspective.
And helped leaders see how the organisation is viewed by those who work with the charity or use its services.
Findings informed board-level discussion at a critical moment, supporting clear strategic thinking and more confident decision-making.
